An exciting opportunity has arisen for a Technical Specialist to join our highly experienced team at Lind Triumph West London (West Byfleet).

Please note that this role is working from Tuesday to Saturday and previous experience as a Technician who is Level 3 trained is essential.

The role will require you to interact with our Customers, so, standard service is simply not enough. You will genuinely want to take ownership of their needs, wants and desires, and you’ll want to get fully involved with dealership events and rides, both on and off site. We live and breathe Motorcycles, to us this is far more than just a place of work!

Responsibilities include but are not limited to:

• Direct Interaction with our Customers Servicing Triumph Motorcycles
• Understand and Adhere to Manufacturer Guidelines
• Carry out Health Checks
• Be Conversant with Manufacturer
• Online Systems and Special Tools
• Provide Written Diagnostics on Job Cards
• Achieve Maximum Personal Efficiency
• Achieve Daily Sold Hours Target

The ideal candidate will be:

• Passionate & Energetic
• Methodical Approach
• Approachable and Honest
• Good Communicator
• Efficient Time Manager

The successful candidate will:

• Hold a Full A Category Motorcycle Licence
• Be Level 3 trained as a Technician
• Possess a First-Class can-do Attitude
• Be a Team player
• Be Computer Literate

Benefits:

• 41.5 hour working week – Tuesday through Saturday
• 22 days holiday rising with service, plus bank holidays
• Onsite Parking
• Employee Assistance Programme
• Generous Staff discounts
• Ongoing support with LIND Training and Development
• Manufacturer training
• The opportunity to work in a great environment with great people
• Being a part of the LIND Family
• Opportunity to grow with our business
  

About Us

Our brand new purpose built West London dealership opened in September 2020. Before that, our dealership, trading under a different name, was established in 1959 and was one of the first appointed Triumph dealers way back in 1991. In 2017 Jack Lilley Ltd was acquired by the Lind Automotive Family who are also a family owned and operated business. We host many events on-site and attend local events throughout the year.

We have an exciting new part time opportunity for a Switchboard Operator/Telephonist to join the team at Porsche Centre Tonbridge.

This role will be job shared with our current Telephonist and we are looking for someone to work 3 days a week on Wednesdays, Thursdays and Fridays from 8am - 6pm. Full time salary is £29,250 per annum, which is pro rata'd down to £17,550 per annum based on 3 days a week.

About the Role

As the Telephonist, you will ensure an exceptional welcome and start to the LIND and Porsche experience by providing a kind, professional and warm welcome to all customers that call the centre.

You will be a friendly and familiar voice, answering incoming calls in a polite and professional manner, directing the customer to right contact person, professionally handing over, and informing of next steps.

Key Responsibilities

• Ensure all calls are answered promptly
• Direct all customers to the correct department with a limited waiting time 
• Ensure any waiting time is explained and understood
• Take appropriate and accurate messages and redirect to the correct person
• Ensure all contact details are taken to avoid disappointing customer experience 
• Engage with customers in a friendly manner 
• Decide the right contact person in the Centre, ensuring the correct reporting lines are followed to avoid unnecessary escalation of complaints 
• Verification of customer data (e.g. name, e-mail, mobile phone) 
• Maintain good security and housekeeping 
• Ensure that cover is provided and communicated during lunches and breaks.
• Ensure that safe working practices are employed in line with the Health and Safety handbook and communication. 
• Carry out additional ad hoc duties.

The Successful Candidate:

• Previous experience in a similar role
• Excellent Communicator
• Friendly and Polite
• Proactive and Helpful
• A Team Player

In return we are offering a competitive salary dependant on experience, along with the following benefits:

• 22 days holiday rising with service, plus bank holidays (pro rata)
• Onsite Parking 
• Employee Assistance Programme
• Generous staff discounts
• Ongoing support with LIND Training and Development
• The opportunity to work in a great environment with great people
• Being a part of the LIND Family with an opportunity to grow further

We look forward to hearing from you!

As Porsche says, ‘people are the real engine’, and here at LIND, we agree.

A fantastic opportunity has arisen for a Service Advisor to join our award-winning team at Porsche Centre Tonbridge.

Representing one of the world's most prestigious car brands within state-of-the-art facilities across East Anglia and the South of England, the LIND team pride ourselves on providing a customer experience like no other.

This role is at the core of our customer satisfaction, building lasting relationships with new and existing customers, guiding and advising them on work needed on their vehicles and being with them every step of the way. Working in a dedicated and lively team, your focus will be on the customer journey, and liaising with Porsche Technicians and Parts Advisors to advise customers on repairs. Your role will be an integral piece of the Porsche engine and the LIND family.

Please note that to be considered for the role, you must have a minimum of 5 years customer service experience in a similar prestige role.

Responsibilities include but are not limited to:

• Exceeding customers expectations through every step of the process
• Creating a memorable experience from enquiry through to completion and collection of their vehicle
• Be primarily responsible for achieving targets for labour sales and hours sold
• Represent the Porsche brand with expert knowledge and delivering excellent customer service through honest guidance
• Maintain and build close relationships with new and existing customers 
• Efficient management of the workflow and scheduling of the diary
• Take responsibility for customer vehicles, keys and workshop parking 
• Keep the customer informed every step of the way throughout the time that we are caring for their pride and joy
• Use your knowledge to advise customers on repairs, in consultation with the workshop controller

The ideal candidate:

• Service Advisor with a passion for Customer Service
• First Class can do attitude
• Passionate about cars and the Porsche brand
• An enthusiastic team player
• Excellent Attention to Detail
• Great Computer Skills
• A Methodical Approach
• Approachable and Honest
• Excellent communication not only with Customers but also the Technicians
• Efficient Time Manager
• Good mechanical knowledge of Porsche cars (preferred)
• Experience with using a showroom CRM systems and/or DMS such as Kerridge (preferred)

Benefits Include:

• 22 days holiday rising with service, plus bank holidays
• Onsite Parking
• Employee Assistance Programme
• Staff discounts
• Ongoing support with Training and Development
• The opportunity to work in a great environment with great people
• Being a part of the LIND Family

We work closely with our team members to build their careers and highlight ever growing opportunities with the LIND family.

If you value excellence, integrity, service and fun, submit an application and make sure there is a part of you in every Porsche at Porsche Centre Tonbridge!

We encourage all ages and genders to apply to this wonderful opportunity.

Representing some of the most prestigious automotive brands in the world, including Porsche, Harley- Davidson, BMW, Triumph, Yamaha and Ducati, LIND is a family business that brings excellence and fun to not only their customers but their employees too. Are you ready for a role to Rev Your Heart?

A fantastic opportunity has arisen for a Sales Specialist to join our Yamaha dealership in Newmarket working alongside our experienced team at Harley-Davidson in a shared site.

This role will ideally suit someone with a passion for motorcycles. The successful candidate will be looking to establish a career in the motorcycle industry as a Sales Specialist and willing to learn from our already successful and friendly team or someone who is already selling successfully in the motorcycle / automotive industry and is looking for the next challenge in their career.

We are looking for someone who’ll want to get fully involved with dealership events and rides, both on and off site.

Responsibilities include but are not limited to:

• Reporting to the Head of Business you will be achieving vehicle profit and volume targets
• Maintaining above national average for our Customer Experience Programme and Mystery Shops
• Aim to maximise sales and profit opportunities
• Managing all Sales enquiries by use of Kerridge and Manufacturer CRM systems.
• Ensuring accurate completion of all Sales documentation
• Ensuring Showroom display and presentation is second to none
• Deliver first class leading customer service with every interaction.
• Actively drive the performance of New, Used and Finance related sales.
• Adhere to all manufacturer and LIND programmes.
• Actively promote the high standards of Yamaha at all times.

The successful candidate will:

• Hold a Full UK Motorcycle Licence
• Have previous experience working as a Sales Executive in a dealership
• Have a desire to be close to our customers (we ride too, and we regularly attend events, social meetings and ride outs)
• Be a team player and foster strong inter-departmental relationships
• Have strong interpersonal and communication skills
• Be self-motivated, ambitious, professional, and forward thinking
• Be focused on achieving business goals
• Have the ability to work within a defined sales process
• Have a desire to have fun!

Benefits Include:

• 39 hour working week 30 days holiday (including bank holidays) rising with service
• Generous staff discount scheme
• Free onsite parking
• Employee Assistance Programme with access to 24/7 helpline and counselling including you and your immediate family
• Bike to Work scheme
• Life Assurance (death in service benefit) 1 year salary
• Health Care scheme with 24/7 access to a GP, 6 physio appointments and a prescription service
• Free eye tests and supplement towards frames
• Enhanced maternity and paternity pay
• Access to gym discounts using our Health Care Scheme
• Ongoing support with LIND Training and Development
• Manufacturer training
• Voluntary time off of up to 3 days to carry out volunteer work
• The opportunity to work in a great environment with great people
• Being a part of the LIND Family

Please note that this role has an uncapped commission-based structure, with a realistic achievable OTE of £45,000 + per annum.

About Us.

The successful candidate will have the best working environment, highly experienced colleagues and support all the way. We encourage hard work, but fun is vital - we love getting enthusiastic with every contact touch with our customers. Just check out our Instagram pages to see! @lindhdnewmarket @yamaha.newmarket

We encourage all ages and genders to apply to this wonderful opportunity.