We have an exciting new part time opportunity for a Switchboard Operator/Telephonist to join the team at Porsche Centre Tonbridge.

This role will be job shared with our current Telephonist and we are looking for someone to work 3 days a week on Wednesdays, Thursdays and Fridays from 8am - 6pm. Full time salary is £29,250 per annum, which is pro rata'd down to £17,550 per annum based on 3 days a week.

About the Role

As the Telephonist, you will ensure an exceptional welcome and start to the LIND and Porsche experience by providing a kind, professional and warm welcome to all customers that call the centre.

You will be a friendly and familiar voice, answering incoming calls in a polite and professional manner, directing the customer to right contact person, professionally handing over, and informing of next steps.

Key Responsibilities

• Ensure all calls are answered promptly
• Direct all customers to the correct department with a limited waiting time 
• Ensure any waiting time is explained and understood
• Take appropriate and accurate messages and redirect to the correct person
• Ensure all contact details are taken to avoid disappointing customer experience 
• Engage with customers in a friendly manner 
• Decide the right contact person in the Centre, ensuring the correct reporting lines are followed to avoid unnecessary escalation of complaints 
• Verification of customer data (e.g. name, e-mail, mobile phone) 
• Maintain good security and housekeeping 
• Ensure that cover is provided and communicated during lunches and breaks.
• Ensure that safe working practices are employed in line with the Health and Safety handbook and communication. 
• Carry out additional ad hoc duties.

The Successful Candidate:

• Previous experience in a similar role
• Excellent Communicator
• Friendly and Polite
• Proactive and Helpful
• A Team Player

In return we are offering a competitive salary dependant on experience, along with the following benefits:

• 22 days holiday rising with service, plus bank holidays (pro rata)
• Onsite Parking 
• Employee Assistance Programme
• Generous staff discounts
• Ongoing support with LIND Training and Development
• The opportunity to work in a great environment with great people
• Being a part of the LIND Family with an opportunity to grow further

We look forward to hearing from you!