As a Customer Service Representative, you will be the first point of contact for MSite customers, delivering exceptional service and support across a range of enquiries, service requests, and technical issues.

You will provide guidance on using the MSite platform, troubleshoot first-line issues, and ensure all customer interactions are managed professionally and efficiently, in line with agreed service levels.

Working closely with customers and internal teams, you will be responsible for accurately logging and managing support tickets, gathering relevant information, and ensuring incidents are progressed and resolved within agreed SLAs. By embracing challenge and approaching obstacles as opportunities to improve outcomes, you will help support the construction industry's ongoing digital transformation while delivering a positive customer experience.

Success in this role requires strong organisational skills, attention to detail, and the ability to prioritise effectively in a fast-paced environment. You will work collaboratively with customers, contractors, workers, and colleagues across the business, helping to achieve together by building strong relationships and contributing to an integrated digital ecosystem. Through clear communication and effective teamwork, you will ensure seamless handovers between support teams and maintain ownership of issues through to resolution.

MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members. If you require any reasonable adjustments during the interview process, please let us know.

Welcome to MSite, a global leader in digital identity solutions. Born out of a commitment to drive change, we've risen to the forefront of our industry, revolutionising some of the most demanding workplaces worldwide. As an extraordinary technology brand, we're on a quest to make the world safer and more efficient, one workplace at a time.

At MSite, we are in the business of creating extraordinary experiences, not just for our clients but also for our team members. Our people are at the core of everything we do, and we value the unique skills, perspectives, and ideas each one brings to our table. We're a vibrant tapestry of innovators, thinkers, and doers who are continuously pushing the boundaries of technology.

Our journey is far from over, and to continue on this exciting path, we need extraordinary people like you. We're seeking passionate, imaginative, and committed individuals to join our team. If you're someone who values trust, loves to innovate, and wants to be part of a dynamic team driving change, we want to hear from you. Join us as we shape the future of digital identity solutions.

At MSite, you won't just be embarking on another job, but a journey filled with endless possibilities, meaningful work, and the chance to leave a lasting impact. After all, at MSite, we're an extraordinary brand, and we expect nothing less than extraordinary from our team.

Package Overview:

• Competitive Basic Salary

• Door-to-door pay and overtime

• No on call

•Full-Time, Permanent Role

• Working Hours: Monday to Friday, 9am – 5:30pm

• Covering London and the South East

• 25 days holiday plus bank holidays

• Pension Scheme, Vitality health, Sick Pay

• Van, Tools, Uniform & PPE Provided

• Company Events and Rewards & Recognition Programmes

Role and Responsibilities:

Reporting to the Engineer Manager based in our head office in Liverpool, you’ll be the ‘face of MSite’, visiting our customers and installing and maintaining our products on site across the South of England. Some of the duties involve:

• On-Site Installation, commissioning and testing of MSite products at customer sites

• Support & Maintenance of existing Customer and Key Stakeholders

• Setting up the system with the help of office staff (full training will be provided)

• Providing basic training to customers on how the system works

• Deliver a consistent high standard and achieve excellent customer satisfaction

• Routine and Reactive maintenance

• Fault finding, Diagnosis and Resolution of Faults

• Operating independently most of the time, with occasional team-based jobs as required

• Travelling across London and the South of the UK, with occasional overnight stays

Required Experience:

• Based within London or surrounding counties (Kent, Surrey, Sussex)

• Previous experience of a field-based / service role

• Ideally you will be from one of the following backgrounds: Access Control, Time & Attendance, Fire Alarms, Data Networks, Sky Installation, or similar electrical devices.

• Knowledge of codes of practice and current industry standards

• CSCS / SSSTS Accreditations or equivalent (CCNSG, ECS, IOSH etc.) desired

• Must pass BPSS Security Screening

• Able to work independently and travel daily

• Full UK Manual Driving Licence is required

• Strong communication skills, self-motivation, and effective time-management

Role Summary

The Salesforce Administrator will support the day-to-day running and continued improvement of the organisation's Salesforce environment.

The role combines operational administration, user support and the delivery of solutions using Salesforce Flow and standard configuration. The successful candidate will work directly with users to understand requirements, investigate issues, build and test changes, and help people use Salesforce effectively.

The role will work across a broad Salesforce estate. Strong core Salesforce administration and declarative skills are more important than previous experience with every product we use.

What You’ll Be Doing

After Onboarding

• Handle routine Salesforce administration and support.

• Design, build, test and troubleshoot Salesforce flows and other declarative configuration.

• Gather and clarify requirements.

• Create useful reports and dashboards.

• Test changes and support users through user acceptance testing.

• Recognise when a change is high-risk, code-related or requires architectural input, and escalate it at the right point.

Operational Support

• Handle user requests, day-to-day issues and configuration-related defects.

• Manage users, profiles, permission sets, roles, queues, sharing rules and access.

• Create and update reports and dashboards.

• Investigate automation, data, access and reporting issues.

• Use SOQL to investigate and validate Salesforce data.

• Maintain objects, fields, record types, page layouts, validation rules and other configuration.

• Answer user questions and help people use Salesforce effectively.

• Provide user training and guidance, including training for engineering teams where needed.

• Support day-to-day Marketing Cloud Advanced administration, including segments, campaigns and emails.

• Support finance-related Salesforce configuration, including products, price books and related processes.

Salesforce Delivery

Build straightforward and moderately complex solutions using Salesforce standard configuration and declarative tools.

• Design, build, test and troubleshoot Salesforce flows.

• Configure custom objects and fields.

• Create validation rules, record types and page layouts.

• Configure profiles, permission sets, roles and sharing rules.

• Build approval processes and other standard automation.

• Create reports and dashboards that answer business questions.

• Test changes thoroughly and support user acceptance testing.

• Recognise when developer or architectural input is required.

Requirements Gathering and Testing

• Work directly with users to understand the business problem behind a request.

• Ask questions and clarify requirements rather than simply building the solution first suggested.

• Assess which users, data, processes and existing functionality may be affected.

• Work with users to define clear acceptance criteria.

• Support users during testing and respond to defects or feedback.

• Confirm that the delivered solution meets the agreed requirement.

Continuous Improvement

• Understand existing configuration before making changes.

• Identify duplicated, outdated or inefficient configuration and automation.

• Improve lower-risk configuration while following agreed Salesforce standards.

• Contribute to technical-debt reduction and avoid introducing unnecessary complexity.

What You Bring To The Table

Your Skills

Essential Skills

• Salesforce administration and configuration

• Designing, building, testing and troubleshooting Salesforce flows

• Salesforce security, permissions and sharing

• Objects, fields, record types, page layouts and validation rules

• Reports and dashboards

• SOQL for data investigation

• Data imports, data quality and troubleshooting

• Requirements gathering and impact analysis

• Testing, acceptance criteria and user acceptance testing

• User support, guidance and training

• Ability to recognise when technical escalation is required

Desirable Skills

• Experience with one or more of Sales Cloud, Service Cloud, Field Service or Experience Cloud

• Experience with Revenue Cloud, Marketing Cloud Advanced, Data Cloud or Agentforce

• Salesforce development knowledge, including Apex, triggers, Lightning Web Components or APIs

• Experience improving an established Salesforce environment

Your Values

• You’re not afraid of big challenges and readily take ownership

• You actively push to raise the bar

• You think big and inspire

• You help your team and our customers to succeed

• You always strive for improvement

• You do it because it’s the right thing to do

• You are true to yourself and respect others

Your Experience

Essential Experience

• Practical experience administering Salesforce and supporting users.

• Experience designing, building, testing and troubleshooting Salesforce flows and other declarative configuration.

• Experience managing Salesforce security, access and sharing for routine requirements.

• Experience investigating configuration, automation, data and reporting issues.

• Experience gathering requirements and translating them into suitable Salesforce solutions.

• Experience creating test scenarios, supporting user acceptance testing and resolving defects.

• Experience creating reports and dashboards for business users.

• Experience using SOQL and Salesforce data tools.

Desirable Experience

• Experience across more than one Salesforce product.

• Experience with Sales Cloud, Service Cloud, Field Service or Experience Cloud.

• Experience with Revenue Cloud, Marketing Cloud Advanced, Data Cloud or Agentforce would be particularly valuable.

• Experience working in an established Salesforce environment with legacy configuration or technical debt.

• An understanding of Apex, triggers, Lightning Web Components or Salesforce APIs. Certifications Required:

• Salesforce Certified Administrator One or more additional certifications would be useful, particularly:

• Salesforce Certified Business Analyst

• Salesforce Certified Platform App Builder

• Salesforce Certified Advanced Administrator

• Sales Cloud Consultant

• Service Cloud Consultant

• Experience Cloud Consultant

• Field Service Consultant

• Data Cloud Consultant

• Agentforce Specialist

Candidates are not expected to hold several consultant certifications. Relevant practical experience should be considered alongside certification.

To manage client relationships and act as a key liaison between MSite and its clients, ensuring excellent customer service and client satisfaction This role will also be responsible for developing account plans and identifying opportunities to cross sell / upsell MSite products.

Help transform the future of construction through technology. At MSite, we're helping the UK's leading contractors improve safety, productivity and workforce performance through innovative construction technology. As part of the Infobric Group, you'll join a market-leading business trusted by hundreds of construction organisations to deliver smarter, safer and more connected projects.

We're looking for an ambitious Business Development Manager to drive new business growth by building relationships with contractors and developers and helping them embrace digital transformation.

Why join us?

• Competitive salary with uncapped commission

• Hybrid working with additional flexibility

• A supportive, inclusive culture that puts people and development first

• Sell a market-leading solution with genuine customer impact

• Opportunity to influence digital transformation across the construction industry

What you'll do

• Build and develop a pipeline of new business opportunities

• Engage senior stakeholders across contractor and developer organisations

• Deliver compelling demonstrations and value-led presentations

• Manage the full sales cycle from prospecting through to negotiation and close

• Prepare proposals, RFIs and RFPs

• Maintain accurate forecasting and pipeline management in Salesforce

• Work closely with SDRs, Marketing and Customer Success to deliver a seamless customer journey

What you'll bring

• Proven success in Business Development or Enterprise Sales, ideally within Construction Technology or SaaS

• Experience managing complex sales cycles

• Strong commercial awareness and a track record of exceeding targets

• Excellent presentation and relationship-building skills

• Knowledge of the construction sector and its digital transformation journey

• A consultative approach with a passion for solving customer challenges

Your team

You'll report to the Director of Sales Operations and work closely with the Sales Director, Senior Business Development Manager, SDR and wider Commercial team to deliver sustainable business growth.

Recruitment process

• Initial conversation

• Microsoft Teams interview

• Face-to-face interview including a presentation

• Final offer

If you're looking for a role where you can make a genuine impact, grow your career and help shape the future of construction through technology, we'd love to hear from you.

Be safe. Be productive. Be one.

Job Title Business Development Manager

Department Commercial / Sales

Reports to Director of Sales Operations

Direct Reports None

Role Purpose

The Business Development Manager is responsible for driving new business growth by developing strategic relationships with contractors, developers and other key organisations across the construction sector. Working consultatively, you'll identify customer challenges and demonstrate how MSite's workforce management platform helps organisations improve safety, compliance, productivity and operational performance through digital transformation. You'll own the full enterprise sales cycle, collaborating with internal teams to deliver an outstanding customer experience and contribute to the continued growth of the business. 

Key Responsibilities

Business Development

• Generate new business opportunities through outbound activity, referrals, networking and marketing-generated leads.

• Build and manage a healthy pipeline of qualified enterprise opportunities.

• Identify, engage and influence key stakeholders across target organisations.

Consultative Sales

• Understand customer challenges and business objectives.

• Deliver tailored product demonstrations and value-led presentations.

• Position MSite as a trusted workforce management partner rather than simply a software provider.

Sales Management

• Manage opportunities through the full sales cycle from discovery through to contract signature.

• Prepare proposals, tender responses, RFIs and RFPs.

• Lead commercial negotiations to successful conclusion.

Customer Relationships

• Build trusted relationships with senior stakeholders.

• Develop long-term engagement within target accounts.

• Ensure a seamless transition to Customer Success and Account Management following implementation.

Pipeline & Forecasting

• Maintain accurate CRM records within Salesforce.

• Produce reliable pipeline forecasts and activity reporting.

• Manage opportunities in line with agreed sales processes.

Market Intelligence

• Maintain a strong understanding of construction market trends.

• Monitor competitor activity and emerging technologies.

• Share customer feedback and market insight with Product and Marketing teams.

Collaboration • Work closely with Sales Development, Marketing, Product and Customer Success teams.

• Contribute to sales campaigns, events and strategic initiatives.

• Support continuous improvement across the commercial function.

Key Performance Indicators (KPIs)

Success will be measured through:

• New business revenue

• Enterprise opportunities created

• Pipeline value and quality

• Sales conversion rates

• Engagement within strategic prospect accounts

• Forecast accuracy

• Salesforce CRM compliance

• Achievement of quarterly and annual sales targets

Person Specification

Essential Experience

• Proven success in Business Development, Enterprise Sales or SaaS sales.

• Experience managing complex B2B sales cycles.

• Demonstrable track record of consistently achieving or exceeding sales targets.

• Experience presenting solutions to senior decision-makers.

• Experience preparing proposals, tenders, RFIs and RFPs.

• CRM experience, preferably Salesforce.

Desirable Experience

• Construction technology experience.

• Workforce Management, HSEQ, HR Tech or Compliance Software.

• Experience selling to Tier 1 or Tier 2 contractors. • Knowledge of digital transformation within construction.

• Experience selling enterprise SaaS solutions. 

Knowledge

• Understanding of consultative and value-based selling.

• Knowledge of enterprise sales methodologies.

• Commercial awareness.

• Understanding of construction industry challenges.

• Awareness of digital transformation trends within construction. 

Skills

• Excellent communication and presentation skills.

• Relationship building and stakeholder management.

• Commercial negotiation.

• Prospecting and pipeline generation.

• Strategic account planning.

• Time management and organisation.

• CRM and sales forecasting.

• Problem solving.

•Strong business acumen.

Personal Attributes

We're looking for someone who is:

• Commercially driven and results focused.

• Curious and consultative. • Self-motivated with a proactive approach.

• Resilient and positive.

• Collaborative and team-oriented.

• Adaptable within a fast-paced environment.

• Professional and credible with senior stakeholders.

• Passionate about helping customers succeed through technology.

What Success Looks Like

Within your first 12 months you will have:

• Built a healthy pipeline of qualified enterprise opportunities.

• Established strong relationships across your target market.

• Consistently achieved agreed sales objectives.

• Become a trusted adviser to customers.

• Embedded Salesforce best practice and accurate forecasting.

• Worked collaboratively across the commercial team to deliver sustainable business growth.

• Contributed to MSite's mission of helping construction organisations become safer, smarter and more productive through connected workforce intelligence.

Welcome to MSite, a global leader in digital identity solutions. Born out of a commitment to drive change, we've risen to the forefront of our industry, revolutionising some of the most demanding workplaces worldwide. As an extraordinary technology brand, we're on a quest to make the world safer and more efficient, one workplace at a time.

At MSite, we are in the business of creating extraordinary experiences, not just for our clients but also for our team members. Our people are at the core of everything we do, and we value the unique skills, perspectives, and ideas each one brings to our table. We're a vibrant tapestry of innovators, thinkers, and doers who are continuously pushing the boundaries of technology.

Our journey is far from over, and to continue on this exciting path, we need extraordinary people like you. We're seeking passionate, imaginative, and committed individuals to join our team. If you're someone who values trust, loves to innovate, and wants to be part of a dynamic team driving change, we want to hear from you. Join us as we shape the future of digital identity solutions.

At MSite, you won't just be embarking on another job, but a journey filled with endless possibilities, meaningful work, and the chance to leave a lasting impact. After all, at MSite, we're an extraordinary brand, and we expect nothing less than extraordinary from our team.

Package Overview:

• Competitive Basic Salary

• Door-to-door pay and overtime

• No on call

•Full-Time, Permanent Role

• Working Hours: Monday to Friday, 9am – 5:30pm

• Covering London and the South East

• 25 days holiday plus bank holidays

• Pension Scheme, Vitality health, Sick Pay

• Van, Tools, Uniform & PPE Provided

• Company Events and Rewards & Recognition Programmes

Role and Responsibilities:

Reporting to the Engineer Manager based in our head office in Liverpool, you’ll be the ‘face of MSite’, visiting our customers and installing and maintaining our products on site across the South of England. Some of the duties involve:

• On-Site Installation, commissioning and testing of MSite products at customer sites

• Support & Maintenance of existing Customer and Key Stakeholders

• Setting up the system with the help of office staff (full training will be provided)

• Providing basic training to customers on how the system works

• Deliver a consistent high standard and achieve excellent customer satisfaction

• Routine and Reactive maintenance

• Fault finding, Diagnosis and Resolution of Faults

• Operating independently most of the time, with occasional team-based jobs as required

• Travelling across London and the South of the UK, with occasional overnight stays

Required Experience:

• M4 Corridor based or surrounding counties (Wiltshire, Hampshire, Surrey, Bucks)

• Previous experience of a field-based / service role

• Ideally you will be from one of the following backgrounds: Access Control, Time & Attendance, Fire Alarms, Data Networks, Sky Installation, or similar electrical devices.

• Knowledge of codes of practice and current industry standards

• CSCS / SSSTS Accreditations or equivalent (CCNSG, ECS, IOSH etc.) desired

• Must pass BPSS Security Screening

• Able to work independently and travel daily

• Full UK Manual Driving Licence is required

• Strong communication skills, self-motivation, and effective time-management