Welcome to MSite, a global leader in digital identity solutions. Born out of a commitment to drive change, we've risen to the forefront of our industry, revolutionising some of the most demanding workplaces worldwide. As an extraordinary technology brand, we're on a quest to make the world safer and more efficient, one workplace at a time.

At MSite, we are in the business of creating extraordinary experiences, not just for our clients but also for our team members. Our people are at the core of everything we do, and we value the unique skills, perspectives, and ideas each one brings to our table. We're a vibrant tapestry of innovators, thinkers, and doers who are continuously pushing the boundaries of technology.

Our journey is far from over, and to continue on this exciting path, we need extraordinary people like you. We're seeking passionate, imaginative, and committed individuals to join our team. If you're someone who values trust, loves to innovate, and wants to be part of a dynamic team driving change, we want to hear from you.

Join us as we shape the future of digital identity solutions. At MSite, you won't just be embarking on another job, but a journey filled with endless possibilities, meaningful work, and the chance to leave a lasting impact. After all, at MSite, we're an extraordinary brand, and we expect nothing less than extraordinary from our team.

We have an exciting opportunity for an Installation Engineer to join our Operations team.

• Installation, commissioning and testing of MSite products at customer sites.

• Support & Maintenance of existing Customer and Key Stakeholders

• Provide subject matter expertise to external customers.

• Deliver a consistent high standard and achieve excellent customer satisfaction.

• Routine and Reactive maintenance

• Fault finding, Diagnosis and Resolution of Faults.

• Will involve regular travel and occasional overnights stays.

To manage client relationships and act as a key liaison between MSite and its clients, ensuring excellent customer service and client satisfaction This role will also be responsible for developing account plans and identifying opportunities to cross sell / upsell MSite products.

This role is responsible for driving new business acquisition within the construction technology sector. It is suited to someone passionate about how digital innovation can transform construction operations. You will play a pivotal role in engaging prospects, building partnerships, and influencing stakeholders across all levels of an organisation.

As a Senior Engineer at MSite, you'll be at the forefront of transforming the construction industry, leading the charge in deploying, supporting, and continuously enhancing our workforce management system.

You'll drive the installation and commissioning of MSite systems, ensuring seamless integration on-site while upholding our uncompromising quality and safety standards. Acting as the subject matter expert for complex technical challenges, you'll be a trusted advisor for both our customers and our internal teams.

Beyond the tools, you'll act as a mentor, championing the growth of junior engineers, shaping best practices, and lifting the entire engineering team’s performance.

In this role you won’t just support MSite systems, you’ll ensure every deployment delivers maximum value, long-term reliability, and industry-leading customer satisfaction.

As a Customer Service Representative, you will support customers as their first point of contact, providing guidance on using the MSite system and offering first-line assistance with any issues or faults, including managing tickets requiring escalation through to technical teams.

You will be responsible for collaborating closely with our customers to coordinate and oversee the provision of technical assistance, incident resolution, and problem-solving. Your expertise in managing cases within their service level agreements (SLAs), monitoring customer performance, and optimising service desk operations between different tiers of support will be crucial in maintaining high levels of client satisfaction.

Our customers are at the heart of our business, and as a Customer Service Representative, you will be responsible for delivering exceptional customer service by providing accurate advice, solutions and guidance when they need it. The right candidate will have a positive mindset, a passion for customer service and a great attitude.

MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members. If you require any reasonable adjustments during the interview process, please let us know.