We are Omnissa!

The world is evolving fast, and organizations everywhere—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from any device, on any cloud, all while maintaining top-tier security. That’s where Omnissa comes in.

The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs. we're experiencing rapid growth—and this is just the beginning of our journey!

At Omnissa, we’re driven by a shared mission to maximize value for our customers. Our five Core Values guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—all with the aim of achieving shared success for our clients and our team. As a global private company with over 4,000 employees, we’re always looking for passionate, talented individuals to join us. If you're ready to make an impact and help shape the future of work, we’d love to hear from you!

What is the opportunity?

As a Senior Technical Writer in Information Experience you work with product development teams to create product documentation for Omnissa customers.

As a Technical Writer, you should demonstrate strong writing skills and solid experience describing technologies such as virtualization, endpoint management, mobile device management, and general system administration.

Candidates should be results-oriented and enjoy working as part of a distributed, global team in a fast-paced environment. To be successful, candidates must have excellent communication skills and solid project planning experience.

Responsibilities

• Create information for experienced technical users including product documentation guides, release notes, technical papers, and knowledge base articles
• Gather information by working closely with engineers, product managers, and writers, reading design documents and specifications, and using pre-release software
• Create and update end user documentation and help systems for minor and major releases

What will you bring to Omnissa?

• Excellent verbal and written communication skills 
• Ability to write clear and concise text for a very technical audience and to follow editorial guidelines 
• Ability to follow established processes, guidelines and best practices
• Ability to install, configure, and use software products to create technically accurate information
• Ability to work collaboratively in a global writing team
• Ability and willingness to learn and apply new skills brought about by rapidly changing information and technology 
• About 5-6 years of experience in technical documentation 
• Academic background in computer science, a technical field or Journalism

Location: Cork, Ireland

Location Type: HYBRID

Travel Expectations: 5% of travel Domestic/International only if business demands.

What is the leadership like for this role? What is the structure and culture of the team like?

This role will report to the Manager running the Information Experience team, part of the Global Information Development team. The leadership team believes that investing in the development of team members creates the best teams. We are also action-biased and want to build a team of writers who try new ways of developing and delivering content. The team culture is one built on trust and mutual support.

Omnissa industry recognition and awards:

Gartner Magic Quadrant: Consistently positioned as a leader in Gartner’s Magic Quadrant for Desktop as a Service (DaaS) and Virtual Desktop Infrastructure (VDI).

IDC MarketScape Q2 2024: Recognized as a leader in IDC MarketScape reports for EUC.

Forrester Wave report for Q4 2023: Workspace ONE received the highest scores in the current offering category and the second-highest scores in the strategy category.

Customer Satisfaction and Reviews: High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius.

Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind: Omnissa is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with local law