We are Omnissa! The world is evolving fast, and organisations everywhere—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from any device, on any cloud, all while maintaining top-tier security. That’s where Omnissa comes in.

The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs. we're experiencing rapid growth—and this is just the beginning of our journey!

At Omnissa, we’re driven by a shared mission to maximize value for our customers. Our five Core Values guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—all with the aim of achieving shared success for our clients and our team. As a global private company with over 4,000 employees, we’re always looking for passionate, talented individuals to join us. If you're ready to make an impact and help shape the future of work, we’d love to hear from you!

The Elevator Pitch: Why will you enjoy this new opportunity? Are you passionate about learning new technology and solving complex problems for key customers? Omnissa has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry. Our Global Customer Service organization supports over 27,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment. In this role, you will be joining Omnissa’s team supporting the Horizon product suite. You will be in the forefront of the work from anywhere transformation helping our customers shift their workforce to remote and hybrid, which has only been accelerated by the worldwide pandemic.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? As a Technical Support Engineer in Global Customer Service the team, you will be learning Omnissa Workspace One technology and help our customers troubleshoot, understand, and overcome challenges in their operation.

• First steps on in this role will be to upskill on Global support processes and products, to understand how the technology works, and how our customers use it.

• Once achieved, you will support global customers issues, with the support of tenured engineers, through troubleshooting, research, and lab reproduction.

• As your skill set grows, you will work on additional product lines and progress your skillset on more technologies and, working with senior engineers build cases to shape product development, based on how customers are using our products.

• Throughout this time, and your career at Omnissa, you will be able to develop through training, learning tools, research time and training days. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? As a Technical Support Engineer on the Global Customer Service team, you’ll be responsible for resolving customer technical issues. Success in this role requires a motivated individual who is eager to learn, has strong customer service and technical problem-solving skills, and thrives in a challenge-driven environment. To be successful in this role, you will:

• Acquire new communication and technical skills, including expertise in areas like Technical Knowledge, Applied Logic, and effective management of Time, Queues, and Customer interactions. • Build your technical proficiency in network troubleshooting, working across device platforms (Android, Windows, Apple, MacOS), and server-level troubleshooting (Windows, Linux).

• Resolve complex issues while delivering exceptional support to our customers.

• Troubleshoot, research, and resolve problems using tools like labs, log bundles, knowledge bases, peer collaboration, and other resources you'll gain expertise in.

• Collaborate with Engineering, Field Teams, and Technical Experts to resolve challenges and enhance the customer experience with our technology.

• Contribute to the creation and update of knowledge articles for global distribution, based on the issues you've successfully addressed.

• Thrive in an environment of trust, continuous learning, and coaching, where you are empowered to grow and succeed, supported by a skilled team of engineers and a leadership group committed to your development.