We are Omnissa!

The world is evolving fast, and organizations everywhere—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from any device, on any cloud, all while maintaining top-tier security. That’s where Omnissa comes in.

The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs. we're experiencing rapid growth—and this is just the beginning of our journey!

At Omnissa, we’re driven by a shared mission to maximize value for our customers. Our five Core Values guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—all with the aim of achieving shared success for our clients and our team.

As a global private company with over 4,000 employees, we’re always looking for passionate, talented individuals to join us. If you're ready to make an impact and help shape the future of work, we’d love to hear from you!

What is the opportunity?:

We are seeking a Renewal Specialist to join our team and play a key role in ensuring customer satisfaction and retention. You will be responsible for managing and driving the renewal process for a portfolio of customers while working closely with the Sales teams. This role focuses on ensuring high customer retention rates, minimizing churn, and identifying upsell and cross-sell opportunities. The ideal candidate will have excellent relationship management skills, strong attention to detail, and a customer-first mindset. Here’s a breakdown:

Renewal Pipeline Management:

-Manage the end-to-end renewal process for assigned customer accounts. Proactively engage with customers 180-120 days in advance to discuss contract terms, address concerns, and secure renewals.

-Ensure timely and accurate renewal communications, including notifications and reminders.

Customer Relationship Management:

-Build and maintain strong relationships with customers to understand their needs and ensure satisfaction.

-Act as a trusted advisor, helping customers recognize the value and ROI of the company's products and services.

-Collaborate with customer success and account management teams to address customer concerns or risks.

Retention and Growth:

-Identify at-risk accounts and develop strategies to address churn risks in collaboration with internal teams. Recognize opportunities for upselling or cross-selling additional products and services during renewal discussions.

-Present renewal options, pricing adjustments, and potential upgrades to customers.

Process Optimization and Reporting:

-Maintain accurate records of all renewal activities in the CRM system (e.g., Salesforce).

-Track and report key metrics, such as renewal rates, churn rates, and expansion opportunities.

-Provide feedback on ways to improve the renewal process and customer experience.

What will you bring to Omnissa?

-2-4 years of experience in a customer-facing role, preferably in SaaS or subscription-based businesses.

-Proven track record of meeting or exceeding retention or sales targets.

-Strong negotiation, communication, and interpersonal skills.

-Customer-centric mindset with a passion for building long-term relationships.

-Excellent organizational skills with the ability to manage multiple accounts and deadlines.

-Proficiency in CRM software (e.g., Salesforce) and familiarity with customer success tools (e.g., Gainsight).

Location: Atlanta, GA

Location Type: Hybrid

Omnissa industry recognition and awards:

-Gartner Magic Quadrant: Consistently positioned as a leader in Gartner’s Magic Quadrant for Desktop as a Service (DaaS) and Virtual Desktop Infrastructure (VDI).

-IDC MarketScape Q2 2024: Recognized as a leader in IDC MarketScape reports for EUC.

-Forrester Wave report for Q4 2023: Workspace ONE received the highest scores in the current offering category and the second-highest scores in the strategy category.

-Customer Satisfaction and Reviews: High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius.

Omnissa’s commitment to diversity & inclusion:

Omnissa is committed to continuing their mission to build a diverse and inclusive workforce that reflects the communities we serve across the globe. Fostering inclusiveness is one of our key values, that acts as a bedrock of our operational model and culture.

Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind:

Omnissa is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with local law.

Disclaimer for US-Based Roles: This job requisition is not eligible for employment-based immigration sponsorship by Omnissa