We are Omnissa!

The world is evolving fast, and organizations everywhere—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from any device, on any cloud, all while maintaining top-tier security. That’s where Omnissa comes in.

The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs. we're experiencing rapid growth—and this is just the beginning of our journey!

At Omnissa, we’re driven by a shared mission to maximize value for our customers. Our five Core Values guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—all with the aim of achieving shared success for our clients and our team.

As a global private company with over 4,000 employees, we’re always looking for passionate, talented individuals to join us. If you're ready to make an impact and help shape the future of work, we’d love to hear from you!

What is the opportunity?

As a Site Reliability Engineer, you will become part of an experienced engineering team, which is building a large-scale UEM platform as a service. You and your team will be responsible for identifying/delivering any observability, scalability, predictability, reliability gaps within UEM platform/services. Within your first 30 days of joining our team, you will not only acquire a fundamental comprehension of the product's architecture and primary operational procedures, but also a basic understanding of the monitoring tools used within the product.

Here is a breakdown:

● Utilize your knowledge in .NET Framework and .NET Core web services for troubleshooting and remediation production issues.

● Work with cross-functional teams in the organization and help establish SLOs and drive consistent efforts to achieve those SLOs.

● Identify and recommend areas in which there is insufficient observability.

● Respond to customer incidents and escalations and help prioritize engineering work, from whole initiatives to sprint tasks.

● Build automation tools, which helps the team to improve observability and troubleshooting.

What will you bring to Omnissa?

● Strong expertise in Application Development, IT Operations (SRE, DevOps) and Software Development experience with C# or Java or GO or Groovy or Python.

● Hands on experience with the following technologies: AWS, vSphere, Google Cloud Platform; network protocols and Linux/Unix system internals and CI/CD tools and technology like Github Actions and Artifactory; IAC/CM technology like Terraform, Helm, Chef and Salt; infrastructure technologies such as Network, Database, Server, Storage; OS (Linux and Windows).

● Experience with the following monitoring tools to discover and analyze reliability issues: Dynatrace, Logz.io, Wavefront, Kibana, dotTrace/dotMemory, SentryOne.

● Willingness to take up PagerDuty or equivalent in shifts to provide support for P0 issues and adhere to SLAs.

Location: Mexico

Location Type: Remote

What is the leadership like for this role? What is the structure and culture of the team like?

Our team is proud to be a dynamic and innovative group, constantly striving to push the boundaries of what is possible. With departments located in Bulgaria, the United States, and India, we are uniquely positioned to achieve a global outreach and create meaningful change on a global scale.

Furthermore, we firmly believe in the power of automation to streamline our daily processes and optimize our efficiency. Our leadership recognizes that embracing cutting-edge technologies is key to remaining competitive in today's fast-paced business environment. By automating our operations, we can reduce the potential for human error, free up our team's time to focus on higher-level tasks and ultimately deliver better results for our clients.

At the heart of our success is our unwavering commitment to openness and impartiality. We foster a culture of collaborative learning, knowledge-sharing, and mutual growth, where every team member is encouraged to contribute their unique perspectives and insights. By working together, we can achieve more than we ever could on our own and create a better future for our team, our clients, and the world.

Omnissa industry recognition and awards:

• Gartner Magic Quadrant: Consistently positioned as a leader in Gartner’s Magic Quadrant for Desktop as a Service (DaaS) and Virtual Desktop Infrastructure (VDI).
• IDC MarketScape Q2 2024: Recognized as a leader in IDC MarketScape reports for EUC.
• Forrester Wave report for Q4 2023: Workspace ONE received the highest scores in the current offering category and the second-highest scores in the strategy category.
• Customer Satisfaction and Reviews: High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius.

Omnissa’s commitment to diversity & inclusion:

Omnissa is committed to continuing their mission to build a diverse and inclusive workforce that reflects the communities we serve across the globe. Fostering inclusiveness is one of our key values, that acts as a bedrock of our operational model and culture.

Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind:

Omnissa is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with local law.