Job description
To manage a team of Accounts Receivable Assistants ensuring that all accounts receivable processes are executed uniformly across all three sites.
Overseeing the timely and accurate processing of sales invoices, managing pricing queries, reviewing and sending out statements, debt collection and handling claims.
Responsibilities
• Supervise and mentor a team of six accounts receivable specialists, providing guidance, training, and support as needed.
• Ensure that all sales invoices are raised in a timely manner and in a uniform way across all three sites, adhering to company policies and procedures.
• Manage pricing queries from customers, resolving issues promptly and accurately.
• Review and send out customer statements on a regular basis to facilitate timely payments.
• Oversee the debt collection process, including following up on overdue invoices, negotiating payment terms, and escalating collection efforts as needed.
• Handle customer claims and disputes in a professional and efficient manner, coordinating with internal teams to resolve issues and minimise financial impact.
• Monitor accounts receivable aging reports and proactively identify and address overdue accounts.
• Maintain accurate records of customer payments, credits, and adjustments.
• Provide regular reporting and analysis on accounts receivable performance metrics to track progress and identify areas for improvement.
• Ensure compliance with internal controls, company policies, and regulatory requirements related to accounts receivable.
Qualifications
• Strong understanding of accounts receivable processes and procedures.
• Experience managing a team and providing leadership and support to team members.
• Proficiency in accounting software and ERP systems.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Strong analytical and problem-solving skills, with a focus on customer service and satisfaction.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Knowledge of relevant regulations and compliance requirements.