Working in IT business Team on continuous improvement, development, and introduction of new ways of working to ensure the business systems are as efficient and fit for purpose as possible.

Involving extensive usage of various systems across the role, but the ERP system (Prophet) will be a key feature in this, thus an understanding of SQL, Report Writing, and Business Intelligence tools are a must.

Training and guidance will be provided on each of the specific applications.

ISS is an expanding business and as such there will be a number of projects that this role will play a key part in the delivery of.

There will be a requirement to spend time across all 3 + sites in this role.

• Work with site teams to investigate opportunities to improve data capture, management, visualisation and with a view to developing more efficient processes.
• Ensuring a tight change control process is followed from start to finish, ensuring all parties are kept informed of progress through-out.
• To take ownership of the data-management of ERP QC Inspection Sheets system, ensuring timely changes are documented, and carried out at the customer’s request.
• Assist with the implementation, oversight and continued development of systems.
• To provide comprehensive testing for ERP upgrades, taking ownership and refinement of the overall testing plan and supporting the subsequent upgrade, escalating to 3rd parties if appropriate.
• Assist with more complex database maintenance.
• Document workflows and practices
• Test new workflows and implement in conjunction with the wider team(s)
• Capable of prioritizing multiple projects with strict deadlines
• Dealing with issues that have been escalated in a timely manner, liaising internally or with 3rd parties where appropriate, ensuring the necessary urgency is given to each incident.

This list is not exhaustive, and the job holder may be required to undertake other duties commensurate with the position as required

• Good working knowledge of ERP systems (preferably `Prophet`)
• SQL Querying is a must
• An understanding of report writing (preferably `Crystal Reports`)
• An understanding of Business Intelligence tools (preferably `Qlik`, ‘Power BI’)
• Working with and through end users and customers
• Excellent interpersonal skills
• Ability to work to challenging deadlines in a pressurized environment
• Excellent planning and organizational skills
  

Excellent written and verbal communication skills

Excellent team working

• Flexibility in thinking and approach
• Initiative
• Tenacity
• Driving for excellence
• Customer understanding
• Thoroughness/attention to detail
• Analytical thinking