We have a fantastic opportunity for a first-class Porsche Product Pro to join us at Porsche Centre Norwich.

You’ll be a brand ambassador who spreads a positive and enthusiastic atmosphere towards Porsche Centre Norwich and its visitors. Being a product and technology expert, you will provide a customer-centric, fascinating experience, and create unexpected and personalized ‘wow moments’ within the customer journey.

The Product Pro ensures a personal, high-quality and exclusive customer care by conducting detailed need analysis & product explanations with the required time, to satisfy the customers desired information level, pre-qualification, enthusiasm and trust.

Your responsibilities include, but are not limited to:

• Being customer centric/fully focused on the customer. e.g. by impressing, and creating fascinating moments. Inspiring the customers enthusiasm for the Porsche brand and products during daily work.
• Staying up to date on products, technologies (e.g. Connect) to provide the depth of knowledge required for customers and colleagues
• Staying up to date on competitor products and technologies
• Provide brand experiences to visitors by sharing unique insights about Porsche models, technologies, brand and history
• Act as a brand ambassador. Inspire and ‘wow’ visitors
• Carry out initial needs analysis and find out interests/specific preferences of the customers
• Suggest relevant, suitable options for the customer based on their lifestyle and needs so they can decide
• Become the expert and “go to person” for Connect in order to maximally support the Sales team
• Explanation of innovative services (e-Mobility especially related to charging, Porsche Drive)
• Always up to date on the latest Porsche technologies and trends
• Involve the customers senses to impress and “wow”, explaining how things works, but recommending the customer try it out themselves to get the full experience
• Utilize the showroom media in tech talks (e.g. showroom assistant, digital signage, VR applications, Porsche Centre App)
• Configure and visualise the customer’s desired new car and offer personalization options
• Explain features fully to ensure customers understand the added value
• After initial consultation, hand the customer over to the Sales Consultant to ensure a seamless experience (e.g. with a short synopsis covering the important points gathered from the customer)
• Act as a Product Expert and support Sales Consultants with more niche or specific customer questions (e.g. during presentation, test-drive or configuration phase)
• Execution of test drive (support activities for the sales consultant) and detailed handover of the customer to the sales consultant. When required.
• Prepare test drive car in advance (fuel, cleanliness, pre heat/cool down car in winter/summer, place refreshments, enter suitable radio channel and exciting test drive route in navigation system)
• Preparation and execution of Masterclass (Connect activation, additional explanations and other services, if not done in the first delivery)
• Be prepared and know the car/customer and their specific purchase information (bought the car when? Why this model and features?)

Benefits:

• 30 days holiday (including bank holidays) rising with service
• Generous staff discount scheme
• Employee Assistance Programme with access to 24/7 helpline and counselling including you and your immediate family
• Bike to Work scheme
• Life Assurance (death in service benefit) 1 year salary
• Health Care scheme with 24/7 access to a GP, 6 physio appointments and a prescription service
• Free eye tests and supplement towards frames
• Enhanced maternity and paternity pay
• Access to gym discounts using our Health Care Scheme
• Ongoing support with LIND Training and Development
• Manufacturer training
• Voluntary time off of up to 3 days to carry out volunteer work

We work closely with our team members to build their careers and highlight ever growing opportunities within the LIND family. We encourage all ages and genders to apply to this wonderful opportunity.