About Us

Avensys is the UK’s largest independent bio-medical engineering company. We are medical device experts and we’re proud to play our part assisting healthcare providers across the UK and abroad. Our offering is simple, we can take care of all of your medical device needs including supply, maintenance, resale/disposal and training – leaving our customers to focus on providing excellent patient care.

Independence means that we are not aligned with any particular manufacturers, and consequently, we only ever seek to provide the best service for our customers. We make sure that devices are kept in service and that any device procured through Avensys is the one that best suits our customers requirements – not the one that works best for us.

When dealing with medical devices, mistakes can cost lives, which is why our culture puts staff training at the forefront of what we do. We believe providing first-class training to our employees empowers them to provide the premium, reliable service that we strive for and is the best way to guarantee patient safety.

We are dedicated to providing the highest quality service in the industry. As an ISO9001, ISO13485 and ISO14001 accredited company, you can rest assured that our processes, environmental credentials and systems infrastructure are of the highest standard and that you will receive industry-leading services, excellent communication and total regulatory compliance.

About You

You will be someone who excels at multitasking, with a strong ability to stay organised, plan effectively, and manage your time efficiently. Your excellent telephone manner and communication skills will enable you to interact confidently with colleagues, contractors, and customers. You will also have strong problem-solving and conflict resolution skills, allowing you to handle challenges with ease and professionalism.

Your IT skills will be essential in supporting day-to-day tasks, while your people skills will help you build strong relationships within the team and with external stakeholders. You will also have the ability to represent Avensys at contractor meetings, demonstrating both professionalism and a solid understanding of our operations.

Understanding and working with KPI data, along with adhering to team Standard Operating Procedures (SOPs), will be part of your skillset. Your ability to work independently and manage pressure will ensure that tasks are completed effectively, even in challenging situations. You will also be proficient in office software, which will support your overall efficiency and success in this role.

What Will I Be Doing?

In this role, you will be responsible for overseeing Original Equipment Manufacturer (OEM) Service Contracts and managing the maintenance and repair of OEM equipment. Your strong customer service, time management, and organisational skills will be crucial in ensuring smooth operations. You will regularly interact with suppliers to chase overdue equipment, service dates, and reports, while keeping service histories updated on the Health Inventory Management System (H-IMS).

You’ll also handle overdue audits for customers and raise service/repair jobs with suppliers as needed. Weekly follow-ups on jobs and managing contract renewals will be part of your responsibilities, including liaising with suppliers for quotations and customers for purchase orders. Additionally, you will manage and update customer contract spreadsheets, ensuring that service histories and relevant documents are accurately maintained.

A key part of your role will involve liaising between manufacturers and customers for service, repairs, and contract matters, checking discrepancies on repair invoices, and ensuring proper recharging to customers. You will assist account managers and engineers with any queries related to equipment and provide necessary data via spreadsheets. Supporting the accounts team with invoice queries.

You will explore alternative suppliers for OEM contracts and attend customer/contract review meetings as required. Internally, you’ll participate in team meetings and assist with sourcing information for KPIs, ensuring that team KPIs are updated regularly. Additionally, you’ll be on call for urgent jobs raised on the on-call pager managed by the account manager. Training will be provided, including on Sage and the bespoke H-IMS database.

What’s On Offer?

• Salary: £24,000

• Contract Term: Permanent

• Hours of Work: 37.5 hours per week, Monday to Friday.

• Annual Leave: 23 days holiday + bank holidays (rising with service to a maximum of 27 days).

• Benefits: Pension scheme, enhanced family friendly benefits, private medical insurance after 1 year of service, sick pay scheme.

If you think you could be the right person to join our friendly team, we would love to hear from you!

A Note from Us Due to the high volume of applications, we may not be able to offer individual feedback. However, if your application is successful, you’ll be contacted within seven working days.