At Connect Housing, we believe that everyone deserves a safe, secure home and the support to thrive.

We’re passionate about making a positive difference in our communities and we know that income stability and financial wellbeing are at the heart of that.

At Connect Housing, you don’t just have a job – you have a purpose. Our people are at the heart of what we do, and we strive to create a happy, vibrant and inclusive workplace where everyone can be their best. Our values guide everything we do. We believe in a sustainable and just society where good homes, neighbourhoods and opportunities enable people to enjoy happy, healthy lives. We value both lived and learned experience and are committed to building a diverse, inclusive and compassionate workforce that reflects the communities we serve.

We’re now looking for a Service Manager – Income Services to join our Customer and Community Services team. If you're someone who is people-focused, is energised by problem solving and building partnerships, and has a real commitment to improving lives, you’ll fit right in here.

About the role

As our new Service Manager, you’ll lead our high-performing Income and Economic Inclusion teams to deliver an outstanding, proactive service for our tenants. This includes supporting them to maximise their income and reduce arrears. You will be focusing on new and and innovative ways to continue to improve on income collection and working with other internal and external teams to ensure our services truly meet the needs of our communities. You’ll also:

• Lead the Economic Inclusion and Rent Accounting teams with clarity and purpose.
• Ensure rent is collected effectively and sensitively, preventing arrears before they build.
• Project manage our annual rent and service charge setting process.
• Build strong relationships with partners such as Local Authorities, the DWP, credit unions and advice agencies.
• Use data and insight to drive service improvements and shape future strategy.
• Work closely with colleagues across Connect to deliver a joined up, person centred service that truly puts tenants first.

This is a role where you’ll have real influence, not only in managing our income services, but in supporting people to sustain their homes, improve their financial wellbeing, and build brighter futures.

About you

We’re looking for someone who is not only knowledgeable, but also, collaborative and enthusiastic.

You’ll bring:

• Strong experience in income management, welfare benefits, debt advice, or economic inclusion.
• Experience managing a team and inspiring others to achieve great results.
• Confidence in working with partners such as Local Authorities, DWP and specialist agencies.
• An analytical mindset, with the ability to use data to inform decisions and improvements.
• A genuine commitment to equality, diversity and inclusion.
• A positive approach to working with colleagues and tenants.

For more information, please refer to the attached Job Description and Person Specification.

We are happy to offer an informal discussion about the role. Please get in touch if you would like to know more.

Closing Date: Monday 30th March. We may close this vacancy early should we receive a high volume of applications, so please don't delay your application. 

The benefits on offer here at Connect Housing:

• 26 days annual leave rising to 31 days after 5 years, plus bank holidays
• Hybrid working: typically two days per week in our central Dewsbury office
• Two days paid volunteering leave annually
  
• Group pension scheme with up to 9% matched by Connect. Salary exchange/sacrifice also available.
• Electric car leasing scheme via salary sacrifice
• BUPA Health Cash Plan: money back for your dental, optical, podiatry treatment and much more, including cash back on your prescriptions.
• Free GP helpline: 24/7 access to book a confidential consultation with a GP.
• Employee Assistance Programme: free confidential advice and support 24/7, with free counselling sessions available too.
• MyPlace benefits: retail discounts and offers
• The opportunity to buy and sell annual leave
• Training and development opportunities and support with role-related professional subscriptions and qualifications
• Cycle-to-work scheme