We are seeking a proactive and compassionate Money Matters Adviser (known internally as Economic Inclusion Officer) to join our Income Services Team,on a Twelve Month Fixed Term contract. You’ll play a key role in supporting tenants to overcome financial barriers and improve their overall wellbeing.

As an Economic Inclusion Officer, you will be at the forefront of helping tenants maximise their income, reduce financial hardship, and sustain their tenancies. Working directly with individuals and families, you’ll provide face-to-face, high-quality advice and support on a wide range of financial and social inclusion matters. Your work will contribute directly to preventing rent arrears, promoting financial stability, and enhancing the quality of life for those we serve.

We are looking for someone who is:

• Experienced in delivering tailored advice and support to individuals and households.
• Empathetic and confident, with the ability to build trusting relationships with people from all backgrounds.
• Organised and outcome-focused, with strong case management skills
• Driven by purpose, with a genuine passion for achieving positive financial and social outcomes for tenants and the organisation.

Why join Connect Housing? At Connect, we don’t just provide homes, we build futures.

We offer:

• 26 days annual leave rising to 31 days after 5 years, plus bank holidays
• Hybrid working - combine working from home with being in the office two days a week.
• Group pension scheme with up to 9% matched by Connect. Salary exchange/sacrifice also available.
• 24/7 GP Helpline: get a telephone or video appointment with a doctor, at your convenience. 
• BUPA Health Cash Plan. Get money back for your dental, optical, podiatry treatment and much more, including cash back on your prescriptions.
• Employee Assistance Programme: get free confidential advice and support 24/7, with free counselling sessions available too.
• MyPlace benefits: retail discounts and offers
• The opportunity to buy and sell annual leave
• Training and development opportunities and support with role-related professional subscriptions and qualifications.
• Travel season ticket loan
• Cycle-to-work scheme
• Paid volunteering leave
• A friendly, inclusive culture rooted in our values

We understand that candidates might not always meet every area of a person specification (see attachment) so if you are interested and meet some elements of what the role requires, and feel you may be suitable, please do get in touch or apply.

This role requires an enhanced DBS check.

As an equal opportunities employer we are committed to inclusive recruitment. If you require any adjustments during the recruitment process or wish to discuss accessibility needs, please let us know - we’ll do our best to support you.

We encourage applicants from underrepresented groups to apply. We are proudly a Disability Confident employer.

For an informal discussion about the role, please contact the HR Team

The deadline for this vacancy is Monday 7th July 2025. We reserve the right to close this role before the end date, so we encourage early applications.