In this role, you’ll be the voice of Teemill, supporting customers across phone and email while ensuring every interaction is handled with professionalism, empathy, and efficiency. Whether you're answering questions, resolving issues, or helping customers get the most out of our products, you’ll play an important part in building strong relationships and customer loyalty. You’ll join a collaborative team environment where everyone works together to deliver outstanding service. We’re looking for someone who thrives in a fast-paced environment, can manage multiple queries without compromising quality, and enjoys finding smarter ways of working. As part of our commitment to innovation, you’ll also help shape how customer support evolves by embracing new technologies and AI-powered tools that improve efficiency and enhance the customer experience.

What You'll Be Doing

• Responding to customer queries via phone and email in a timely, friendly and professional manner
• Ensuring every customer interaction is a positive experience, taking ownership to resolve issues fully
• Acting as the voice of the customer, sharing insights and feedback with internal teams
• Troubleshooting and resolving customer queries and complaints, coordinating with relevant departments to find the best solutions
• Helping customers understand product features, functionality and benefits, improving satisfaction and confidence in our products
• Collecting and recording customer feedback, identifying trends and opportunities to improve the customer experience
• Working closely with sales, marketing and product teams to share insights and support cross-department initiatives
• Managing a high volume of emails and calls, balancing multiple queries while maintaining high service standards
• Contributing to smarter ways of working, embracing new tools and AI technologies to improve efficiency and service quality

What We're Looking For

Communication - You’re confident communicating clearly and positively, both verbally and in writing.

Customer Focus - You genuinely enjoy helping people and take pride in delivering excellent service.

Team Mentality - You’re collaborative and supportive, working with others to achieve shared goals.

Organisation & Multitasking - You can manage multiple conversations and tasks efficiently while maintaining attention to detail.

Empathy & Patience - You’re a great listener who can understand customer frustrations and guide conversations towards solutions.

Digital Confidence - You’re comfortable using computers and online systems.

Experience

Previous customer service experience in a customer-facing role is desirable.

Qualifications

GCSE English (A*–C or equivalent)

Why Join Us?

• Be part of a supportive and collaborative team
• Help shape the future of customer experience through innovation and AI-powered tools
• Gain valuable experience working across multiple departments
• Make a real difference by helping customers every day