You will develop and lead an organization of Technical Services Professionals for the entire APJ geography that includes System Engineers, Partner Engineers, Customer Success Managers, as well as 1st and 2nd level managers, reporting to the SVP of Technical Services.

These individuals will support all areas of business segmentation by vertical and/or by industry as the business evolves, including Premier, Strategic, and Corporate accounts in the private and public sectors.

This is a highly matrixed role. This leader will report in a solid line to the SVP, while maintaining a strong relationship with the APAC and Japan Sales Leaders. As important as the organizational reporting structure is the need to partner with the Directors/Managers of Sales for the entire APJ Region, including sales operations, global customer support, and corporate leadership. On a regular basis, you will also coordinate efforts with our Channel and Alliance partners for the region

As the technical field leader for Omnissa;

• We will share responsibility for a business that is expected to get back to growth by the end of this fiscal year

• You will have direct responsibility for over 50 team members and will be part of a team of over 500 resources worldwide.

• The leader will help grow their business through the development of internal business partnerships with the field Sales Organizations, Corporate Alliance teams, and our Partner organization.

A key ingredient to the ongoing success of the team is keeping a keen eye on training and enablement in a business that is experiencing rapid change and growing organically through rapid innovation.

Required Background and Experience:

Omnissa is seeking a top-tier leader with a successful track record of handling sizeable, high-performance teams and who has partnered with sales to grow products and services revenue. In addition, you have excellent planning and strategy deployment skills. You possess both a broad level of technology understanding and a strength in customer relationships coupled with operational and financial acumen. Solid experience with a proved track record in a matrix-managed environment is required.

You should have experience in technology sales, pre-sales or customer facing roles with progression into management across these functional areas. You are to demonstrate the ability to lead teams through complex sale execution and have personally influenced key relationships in driving growth of large-scale business solutions with senior client executives. Knowledge and experience managing a growing Customer Success function is a highly desirable trait as we look to the future of Omnissa. This role will own the technical side of the customer journey from acquisition through adoption/deployment, recognizing and building expansion opportunities, and ensuring customer satisfaction that will enable the renewals process.

Priority skills for this position:

• You work in a hyper-growth environment with an appreciation of how growth affects the business dynamics, corporate culture and in-place processes and systems

• You have built, led and motivated highly collaborative teams of experienced pre-sales engineers or solution architects

• You understand that Culture is incredibly important and have the skills to build and develop a team that moves fast and delivers customer delight, but not at the expense of employee satisfaction or high turnover rates.

• You have collaborated with field sales organizations to develop joint client presentations, opportunity pursuits and handling customer relationships using Customer Success methodologies

• You have run sales plays for new offerings and developed collateral for the teams' reuse and distribution to both clients and internal groups

• You have recruited, coached, mentored, and professionally developed teams of best-in-class solution focused pre-sales engineers, architects, and/or customer success managers. This includes measuring and tracking proficiencies at an individual and team level to ensure portfolio coverage and career advancement for the individuals involved.

• Manage in a matrix model supporting sales, corporate product teams, support organizations, professional services and enterprise partner teams.

Requirements:

• 5+ years of experience as a leader of leaders, managing or leading a successful organization in Enterprise Software

• 10+ years in customer-facing roles in IT pre-sales or service roles or industry experience in relevant positions, preferably within the Enterprise Software space or technology sector

• Proven ability to successfully work with Alliance Partners, Channel Providers, Telcos, MSP, and reseller partners is required.

• Strong organizational and project management skills with an ability to handle challenging client demands and multiple engagements

• Proven experience building and developing teams, including right-sizing according to business needs and market demands

• Validated ability to communicate professionally with executives, teams, customers and partners, including CxO-level personnel

• Excellent communications, social, and motivational skills