2 x Part-Time Customer Experience Coordinators – 12 Month Fixed Term Contract

Hours: Mon – Fri 9am – 12.45pm (18.75 hours) or M/T/W/Th - 10.30am - 2.15pm, Fri 10.30am - 1.45pm (18.25 hours)

Up to £26,760 FTE per annum, pro rata

• First 6 weeks 9.30am – 1.15pm to undertake training

• Hybrid working after successful probation period of 6 months

Worthing Homes is a forward-looking housing association dedicated to providing affordable, high-quality homes and services to our local communities. We’re a small but dynamic organisation, managing 4,000 homes serving over 10,000 residents across our range of properties from social housing to sheltered accommodation to shared ownership properties.

Our team is driven by our shared passion for supporting our local communities and making a positive impact on our customers’ lives. We’re at an exciting and transformative stage in our business, embracing innovative approaches and new ideas as we continue our journey toward achieving brilliant outcomes for our customers.

Two new part-time fixed term contract opportunities have opened up in our Customer Experience Team where you can help shape and deliver a brilliant customer experience by being the first point of contact for our customer enquiries.

About the role:

As a Customer Experience Coordinator at Worthing Homes, you will be instrumental in delivering brilliant service and supporting our customers. Your ability to understand their needs, resolve challenges with professionalism, and build strong relationships will be key to your success.

• Customer Interaction: Respond to customer inquiries through various channels (phone, email, social media, in-person) with professionalism, empathy, and promptness.
• Problem Resolution: Address and resolve customer issues, using strong problem-solving skills to negotiate outcomes that meet both customer needs and company policies.
• Collaboration: Work closely with colleagues across departments to provide a seamless customer experience and ensure customer satisfaction.
• Relationship Building: Build and maintain positive, long-term relationships with customers, ensuring their needs are met and exceeded.
• Record Keeping: Use internal systems to update customer records and track inquiries efficiently.

About You:

Proven customer service experience is a must; we pride ourselves on our customer focus and so we are seeking like-minded individuals who are passionate about delivering brilliant customer service and working positively to resolve issues.

Key Qualifications & Skills

• Excellent interpersonal skills, able to manage sensitive situations and communicate effectively
• Strong problem-solving abilities and the ability to think creatively to resolve complex issues.
• Excellent verbal and written communication skills, with the ability to interact confidently in person, over the phone, and through digital channels.
• Comfortable with technology and the ability to navigate customer service platforms, updating records and processing information accurately.
• A proactive, positive attitude, with the ability to work independently and as part of a team to achieve shared goals.

Why work for us?

At Worthing Homes, we value customer satisfaction above all else and believe that great service starts with great people. If you are passionate about delivering exceptional service, thrive in dynamic environments, and are committed to continuous improvement, we would love to hear from you. We strive to create a supportive and inclusive work environment ensuring colleagues feel valued and respected.

We foster a collaborative culture in which teamwork is highly valued and we employ brilliant people to work with our customers to help support them to live their best lives. Work-life balance and the welfare of our colleagues is important to us. We offer a range of benefits from: healthcare plans, an employee assistance programme, a generous annual leave package of 29 days per year plus bank holidays and we operate hybrid working arrangements to provide flexibility to our colleagues.

We are committed to investing in our colleague’s development by offering a variety of opportunities for training, learning, and skills development, enabling everyone to reach their full potential and contribute to the success of Worthing Homes.

Join us on our journey to brilliance and be part of a team that makes a real difference in the community.

Closing date: 21st March 2025. Interviews will be held on Wednesday 26th March 2025 and second interviews on Monday 31st March 2025 at Davison House, Worthing.