Business Improvement Manager

37 hours per week – 12 month Fixed Term Contract

Up to £47,450 per annum depending on experience

Worthing Homes is a forward-looking housing association dedicated to providing affordable, high-quality homes and services to our local communities. We’re a small but dynamic organisation, managing 4,000 homes serving over 10,000 residents across our range of properties from social housing to sheltered accommodation to shared ownership properties.

Our team is driven by our shared passion for supporting our local communities and making a positive impact on our customers’ lives. We’re at an exciting and transformative stage in our business, embracing innovative approaches and new ideas as we continue our journey toward achieving brilliant outcomes for our customers.

As our business progresses, we’re excited to offer a 12-month fixed-term opportunity for a Business Improvement Manager to join our friendly team. This role focusses on delivering impactful projects that make a difference to our customers and maximise the benefits of new business systems.

About the role

As a member of the Worthing Homes management team, you will lead high-quality business improvement projects aimed at enhancing operational efficiency, delivering improved services to our customers, and driving digital transformation.

You will be responsible for developing detailed project plans that put our customers at the heart of everything we do. You’ll define project scope, set clear goals and timelines, and establish measurable success criteria to ensure that projects are delivered on time and within budget. As part of the project planning process, you will identify the ‘critical path’, assign tasks, coordinate team meetings, and monitor ongoing progress. Additionally, you will identify and manage risks, issues, and incidents, escalating them to the Head of Business Improvement when necessary.

About You

As Business Improvement Manager you will be a capable change manager who has the ability to lead teams or projects, championing change and embedding new ways of working. You will be tasked with gathering and using data to inform improvement opportunities and develop change initiatives linked to their delivery, so analytical and problems solving skills are a must.

You will collaborate with colleagues across the organisation, requiring strong relationship-building experience and exceptional communication and interpersonal skills to effectively convey information and engage with stakeholders at all levels.

Drive and passion for continuous improvement are essential for this role, along with the ability to work comfortably at a fast pace. You should be adept at handling pressure, managing competing priorities, and delivering results within agreed deadlines.

We pride ourselves on our customer focus and so we are seeking a like-minded individual who is passionate about delivering excellent customer service and understands how functions, processes, technology and culture can be designed to deliver this.

Why work for us?

At Worthing Homes we strive to create a supportive and inclusive work environment ensuring colleagues feel valued and respected. We foster a collaborative culture in which teamwork is highly valued and we employ brilliant people to work with our customers to help support them to live their best lives.

Work-life balance and the welfare of our colleagues is important to us. We offer a range of benefits from: private medical and healthcare plans, an employee assistance programme, a generous annual leave package of 29 days per year plus bank holidays and we operate hybrid working arrangements to provide flexibility to our colleagues.

We are committed to investing in our colleague’s development by offering a variety of opportunities for training, learning, and skills development, enabling everyone to reach their full potential and contribute to the success of Worthing Homes.

Join us on our journey to brilliance and be part of a team that makes a real difference in the community. For more detailed information, please see the job description.

Closing date: 26th September 2024 .

First Interviews will be held at Davison House on 2 October '24 and Second Interviews on 4th October '24.

We are an inclusive organisation and value each individual’s unique contribution, irrespective of race, ethnic origin, religion, age, gender, disability, sexual orientation or social background.