Job Title: Service Technician Grade 3-4 (Lighting)
Department: Tech Service
Responsible to: Tech Service Manager
Hours: Full-Time

Role Summary
We are seeking a technically-minded individual with a keen eye for detail to join our Service & Support team. This role involves applying technical expertise to new and challenging situations, including fault finding both in the workshop and on-site at client venues, often under time pressure. The ideal candidate will be fit to travel to various venues across the country and able to handle the physical de-mands of the role. Strong communication skills are essential, as the role requires effective and concise interactions with both clients and colleagues. A proactive, solution-oriented approach is key to ensuring high-quality service and successful problem resolution.

Key Duties and Responsibilities

• To undertake proactive and reactive service visits for fault finding and maintenance of equipment at clients’ premises.
• Carry out on-site repairs and bench repairs of client equipment as appropriate.
• Timely and accurate reporting for all site visits, service, maintenance, and repair work carried out including advice for remedial and/or advisory work.
• Provide telephone and online support in answering technical questions for equipment and systems.
• Participate in the call-out rota to facilitate out-of-hours support to our contracted clients.
• To ensure equipment is serviced in a manner that complies with all safety and other electrical legislation.
• Lead and supervise large-scale lighting equipment services Ensure that cur-rent Health and Safety guidelines and policies are always adhered to.
• Work with and alongside the wider Integration team to plan and carry out commissioning/programming of new installations projects in the role of Tech Buddy - with the intent to ensure efficient and effective handover to Tech Service for continued SLA support post-installation.
• To follow procedures as laid out by the Technical Service Manager and d&b as a whole.
• Assist colleagues with general warehouse duties including the assistance of other departments/divisions of d&b solutions.
• Travel to site (Central London and other UK locations) including via public transport.
• Other lifting may be required with associated assistance/lifting aids.

Technical Skills
• An operational and technical knowledge of lighting systems and lighting control equipment is essential along with a demonstrable ability to apply this knowledge. This can include but is not limited to moving lights and LED fixtures, lighting consoles, followspots, installed and touring dimmers, smoke and FX, and processors.
• A solid understanding of DMX & associated network control systems such as sACN.
• An understanding of AMX/DALI lighting control systems would be an ad-vantage.
• Excellent fault-finding skills and an ability to think laterally.
• Good use and understanding of test equipment and tools.
• Soldering skills would be an advantage.
• Strong customer focus and understanding of the sensitivities of working on a client’s site.
• Experience in Portable Appliance Testing/ISITEE desirable.
• Comfortable with occasional work at height.

Personal Competencies and Behaviours
• Literate and numerate.
• Excellent attention to detail.
• Ability to interact effectively at all levels, relating to others and working as a member of a team.
• Deadline conscious.
• Able to follow detailed instructions and carry out tasks accurately and un-supervised.
• Excellent written and verbal communication skills with a polite and friendly manner when dealing with internal and external customers and suppliers.
• Excellent timekeeping and attendance record.
• Proven desire to keep abreast of the latest developments in technology and its practical applications.

d&b solutions Core Values
• To work alongside the members of other teams and communicate effectively
• To learn about the company and its activities in order to understand and deal with the customers
• Maintain d&b solutions confidentiality at all times
• To represent the company in a courteous and appropriate manner in all circumstances
• To follow correct procedures at all times and to follow the policies laid out in the staff handbook
• Adhere to and demonstrate knowledge of health and safety matters in relation to work related tasks and ensure that relevant Health and Safety guidelines are adhered to at all times
• To carry out your duties and responsibilities in a manner that reflects the Core Values of d&b solutions at all times.