About the job

Internal Sales Executive

Salary Range: £24,552 - £28,000 pa

Full Time

Location: Colchester

We have an excellent opportunity in our Sales Team for an ambitious Internal Sales Executive who is looking to build on their experience to date working as part of a talented, evolving Sales Team, reporting directly to the Customer Support Manager.

Purpose of the Role

The Internal Sales Executive is responsible for delivering an efficient sales support service to Rapid’s sales function across all customer segments. A sales focussed, administrative support role, carrying out processes and taking part in activities that enhance the sales process for both the sales teams and the customer. Driving revenue growth by supporting in identifying and acquiring new customers, as well as nurturing and expanding relationships with existing clients. A pivotal role in the sales team, working towards achieving sales targets and promoting our products or services. Builds strong customer relationships and has strong sales acumen. The Sales Delivery Executive works closely with cross functional teams to deliver an efficient sales support function.

Key Accountability :

• Provides administrative support to Business Development teams and Sales Managers.

• Cleansing and maintenance of accurate customer databases

• Liaise with the Warehouse Exports Team, Procurement Team and Customers to develop an efficient and well-managed POS to delivery service for overseas customers.

• Seeks out future project opportunities and generate leads for the business development teams.

• Acts as a Brand Ambassador for Rapid, actively promoting and participating in campaigns and sales strategies.

• Promotes channel shift and eCommerce opportunities whilst undertaking administrative processes.

• Management of communal workstreams.

• Consistently recognising and driving system and process improvements.

• Participate and engage in sales campaigns and initiatives.

• Drives a reduction in errors across the business.

• Generates warm leads for business development teams.

• Increase underlying sales through all channels including telephone, e-mail, online and eProcurement. • Increase customer accounts across all customer segments.

• Ensure effective maintenance of customer data.

• Attainment of role specific Key Performance Indicators.

• Migrates telephone, fax and e-mail orders to online and eProcurement.

Responsibilities

Customer Enquiry Handling:

• Respond promptly and professionally to customer enquiries, including order status, product information, pricing, and other sales-related questions.

• Direct customers to the appropriate sales representative or department when necessary.

Sales Order Processing:

• Assist in processing sales orders accurately and in a timely manner.

• Verify order details, pricing, and payment information to ensure accuracy.

• To take complete responsibility for the administration of Export queries including standard quotations, courier liaison and improving the customer journey.

• Ensure all customer service issues are resolved by Rapid’s Customer Services Team.

• Coordinate with various departments to facilitate order fulfilment.

Sales Data Management:

• Maintain and update customer databases, ensuring accurate and up-to-date information.

• Consistently use and maintain Rapid’s CRM to record relevant customer contacts, as well as improving customer data to support the contact specific marketing strategy.

• Generate and analyse sales reports to track performance and identify trends.

• Support sales forecasting and target tracking efforts.

• Ensure full compliance with General Data Protection Regulations.

Sales Documentation:

• Prepare and maintain sales-related documents, contracts, and agreements.

• Assist with the creation of sales proposals and presentations.

Sales Support Coordination:

• Collaborate with Business Development teams to provide administrative assistance, support of lead management process, quote follow up and engaging new and lapsed customers.

• In support of others, create, manage and deliver quotations leveraging Rapid‘s value proposition in line with the Company Pricing Policy.

• Provide sales-based support to the Sales and e-Commerce teams in alignment with the service-based support offered by Customer Experience.

• Assist in organising and participating in sales events, exhibitions, and trade shows.

Product Knowledge:

• Develop a strong understanding of Rapids products and services to provide accurate information to customers and assist in sales efforts.

Customer Follow-Up:

• Follow up with customers to ensure satisfaction and gather feedback.

• Resolve customer concerns or issues promptly and professionally.

Sales Process Improvement:

• Identify opportunities for process improvement within the sales support function and recommend enhancements.

General

• Responsible for their own performance, and to support their team in, achieving all targets and job standards set out by the Customer Support Manager.

• Adaptable and flexible in their approach to work.

• Work efficiently and effectively as part of a team.

• To be curious and always looking for a better way to perform a task, in order to improve efficiency.

• Communicative and respectful of all workers within Rapid and their working environment.

• Understand how each task within the team impacts on the overall Client / Customer Experience of Rapid and ensure that they are striving to make this the best possible experience for all concerned.

• Actively participate in internal / external training linked to professional and personal development opportunities.

• Perform any reasonable task that is required of them by their Manager.

Roles Specific Attributes 

• Previous experience in Internal sales, sales support or administrative role is advantageous.
• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Ability to work effectively in a fast-paced and collaborative team environment.
• Confidence to proactively deliver a high number of customer engagements consistently.
• Excellent influencing skills.
• Strong attention to detail, time management and prioritisation skills
• A flexible, Team Player, driven by individual and corporate success
• The ability to remain focussed and maintain a consistently enthusiastic approach
• Capable of managing multiple sales projects in addition to day to day activity
• A positive and solutions-focussed approach to problem-solving
  

Why Rapid?

At Rapid we're collaborators, innovators, and partners, with a purpose of helping you become better. As a leading distributor catering to bespoke needs in the Industrial and Education sectors across the UK, we take pride in our commitment to be the preferred choice for our customers, suppliers and our employees.

Join a great place to enjoy growth

Collaborative Can Do Culture:

We foster a collaborative and inclusive work environment where every voice is heard, and every idea is valued. You'll be part of a team that thrives on collective expertise and mutual support to achieve.

Opportunities for Growth:

We believe in investing in our employees' growth and development. Whether you're just starting your career or looking to advance to the next level, we provide ample opportunities for learning, competence development, and career advancement.

Customer-Centric Approach:

Our success is built on our commitment to exceed our customers' expectations. As a member of the Rapid family, you'll play a crucial role in delivering bespoke solutions that elicit customer satisfaction and loyalty.

Work-Life Balance:

We understand the importance of maintaining a healthy work-life balance. That's why we offer flexible work arrangements and comprehensive benefits packages to support our employees' overall well-being.

Our Values, our DNA:

At Rapid our values are lived, not laminated. You feel, hear and see them in action relentlessly. They shape our culture and make us a Great Place to Work.

Benefits

• 21 days holiday (increasing by one day per full calendar year to a maximum of 25) + statutory public holidays
• 5.5% Employer Pension Contribution
• Medicash Healthcare Cash Plan
• Secure complimentary parking
• Hybrid Working
• Complimentary refreshment stations
• Quarterly and Annual bonus scheme
• Cycle to work scheme
• Electric Vehicle Lease Scheme
• Employee Assistance Programme
• Life Assurance
• Buy / Sell Holiday
• Training Courses
• Staff Discount

Please apply via our Careers Page at Rapidonline.com