Job Title - Transportation Specialist

Reporting To - Partner and On-Site Services Manager

Role Purpose

• The Transportation Specialist will tender orders to internal and 3rd party carriers, communicate and place orders with internal Deployment Technicians, contact external clients to schedule orders, and resolve issues within the life cycle of the job from pickup to delivery. This role will communicate information regarding the transportation and recovery of jobs to management as needed.
• Responsible for overseeing and ensuring the safe and cost-effective delivery of company and customer owned product.
• Scheduling On-Site service to perform various activities on client sites.
  
• Maintain inbound and outbound routing guides and monitor compliance.
  
• Monitor and report carrier performance.
  
• Assist carriers and distribution centres in resolving issues regarding loading, unloading, appointments and daily pick execution.
  
• Communicate shipping information to both internal and external customers.
  
• Good interpersonal skills.
  
• Other general duties and special projects. 

Knowledge, Skills & Experience

• Ability to multitask
• Experience in third-party logistics and/or supply chain (1 year)
• Proficient knowledge of MS Office applications (Word, Excel, Access, PowerPoint)
• Ability to consistently produce high quality results within tight deadlines by prioritising, identifying roadblocks, and collaborating with colleagues
• Ability to execute projects efficiently and effectively with limited supervision
• Attention to detail with high standards of accuracy and review
• Excellent verbal and written communication skills; ability to proactively identify and address potential issue
• The perfect candidate would be self-motivated, client focused, does not need to be micromanaged and work well in a team environment.

This job description is intended to convey information essential to understanding the scope of the Transportation Specialist and is not an exhaustive list of skills, efforts, duties, or responsibilities associated with it.

Putting Customers First

• Is always results orientated - delivers what is needed, when it is needed and overcomes barriers
• Keeps the customer at the heart of everything they do - even when faced with uncertainty and pressure
• Listens to the customer carefully, manages and meets their expectations
• Recognises and takes immediate steps to handle an issue or potential problem or lets the right people know about it

Being Straightforward

• Communicates and/or presents effectively to small groups
• Shares information openly with others
• Probes and identifies underlying causes of issues before suggesting solutions
• When appropriate, involves others before making decisions

Keeping Promises

• Focuses on problem prevention first, then problem solving
• Is committed to highest priorities, objectives and manages expectations
• Expresses an appropriate sense of urgency to deliver key results on schedule

Understanding People Matter

• Develops and maintains collaborative relationships
• Considers the impact of own behaviours and actions on others
• Actively seeks out the involvement of others and adjusts own approach if needed
• Perseveres and maintains self motivation and work standards even in adverse conditions

Considering The Long Term

• Strives to make plans that are aligned to the long-term business objectives
• Actively seeks opportunities to deliver better services
• Creates and applies new ideas, initiatives and solutions into daily work

Inspiring Success

• Takes responsibility and drives own development
• Pro-actively contributes to team performance
• Seeks a balance between benefits, costs and risks
• Learns from mistakes and reviews learning points to make improvements for the future
• Influences and persuades to achieve a successful joint outcome

• Flexible shift patterns for operations roles and hybrid working options for office-based positions
• Enhanced family leave and company sick pay 30 days of holiday, including bank holidays, with additional days accrued based on length of service up to a total of 34 days
• An employee assistance platform, including access to a virtual GP service and specialist consultations
• A subsidised on-site canteen offering a variety of meals, snacks, and drinks
• A range of employee events to build community and celebrate our successes
• Comprehensive internal and external training opportunities to help you grow your career
• Free on-site parking, available five days a week