Manager of Stakeholder Engagement and Education

Company Overview:

Ontario One Call acts as the communications link between buried infrastructure owners (our members) and individuals who are planning to dig in the province of Ontario. In 2012, the Ontario Underground Infrastructure Notification System Act was passed, which stipulates that by law, anyone in the province of Ontario must contact Ontario One Call before they dig. In addition to our contact centre, we are also responsible for public education, industry outreach, and compliance.

As a Public Safety Authority, Ontario One Call is focused on guiding construction, infrastructure and excavation industries towards creating efficiencies and improvements across the province. Ontario One Call is a not-for-profit governed by a Board of Directors representative of the underground infrastructure and excavation industries.

Core Values:

Caring…We invest in the success and safety for our team, communities and the environment.

Integrity...We are dedicated, honourable and honest.

Collaborative...We foster partnerships and work together to build a safer Ontario.

Inclusive...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.

Innovative...We strive for excellence with a willingness to learn, adapt and innovate.

Do you have what it takes to join our team?

Position Overview:

Reporting into the Chief Strategy Officer the Manager of Stakeholder Engagement and Education is responsible for developing and maintaining strategic relationships with industry partners and stakeholders to support our mission as a public safety administrative authority. This role will lead efforts to engage stakeholders in the excavation and damage prevention industry, including but not limited to excavators, utilities, municipalities, regulators and locate service providers, to ensure effective collaboration. Additionally, this role will lead the organization’s education efforts, promoting safe digging practices and damage prevention across Ontario.

This position will involve managing a team of stakeholder relations and industry education professionals. Strategic travel within the province will be required based on an agreed plan.

This position is located at the Guelph office located at 104 Cooper Drive in Guelph, ON. Ontario One Call has a hybrid work model with staff dividing their workweek between in-office and at-home work per company policy.

We are currently hiring for this open position.

Primary Responsibilities include:

Stakeholder Engagement

• Cultivate and manage relationships with stakeholders, government and regulatory partners.
• Develop stakeholder engagement strategies and execution plans.
• Lead the Stakeholder Advisory Council Secretariat under the direction of the Chief Strategy Officer and Chief Regulatory Officer.
• Ensure that organizational strategy and operations consider stakeholder interests and perspectives.
• Work in collaboration with other One Call leaders to organize and facilitate stakeholder engagement events and forums including conferences, trade shows, and meetings.
• Engage stakeholders through regular updates and targeted communications.
• Gather stakeholder feedback and insights to inform policy development and operational improvements.
• Develop metrics and reporting to measure the effectiveness of stakeholder engagement activities.
• Develop and execute bi annual stakeholder trust score survey and develop strategies to improve results.
• Keep abreast of industry trends and emerging issues.
• Cultivate a culture of collaboration and transparency among the organization and its industry stakeholders and safety partners.

Education & Training

• Oversee the development and implementation of educational programs, workshops, and seminars geared at improving the understanding of obligations under the legislative framework.
• Ensure OOC’s educational programs and priorities align with organizational strategies.
• Execute on the organization’s education strategy, making refinements as improvements are realized.
• Develop tactics to increase uptake of education offerings.
• Increase the organization’s participation in industry events to increase understanding/build awareness of obligations related to safe digging..
• Develop metrics and reporting to measure the effectiveness of educational initiatives.

People Management

• Lead, mentor, and develop a team of professionals.
• Set clear performance expectations and goals for team members.
• Conduct regular performance evaluations and provide constructive feedback.
• Identify training and development opportunities for team members.
• Manage team workload and allocate resources effectively.
• Foster a positive and collaborative team culture.
• Recruit and onboard new team members as needed.
• Address and resolve any team conflicts or performance issues.

Qualifications:

• Demonstrated track record of building successful stakeholder partnerships
• Strong communication and project management skills
• Ability to influence and collaborate with diverse stakeholders
• Ability to negotiate and build consensus
• Understanding of stakeholder engagement best practices
• Understanding of industry education best practices
• Effective leadership, initiative-taking including strategic thinking and planning capabilities
• Ability to handle and prioritize multiple tasks and work under pressure
• Bilingualism in French and English is an asset
• Strategic thinking, problem solving and planning capabilities
• Knowledge of regulatory frameworks and administrative authorities, particularly in the context of public safety and underground infrastructure

Education and Experience:

• Bachelor’s degree in Education, Communications, Business or a related field (Master’s preferred)
• Minimum 5 years of experience in stakeholder relations, business development, or similar role, including at least 3 to 5 years in a people management role
• Experience working with or within regulatory bodies or government agencies preferred

Rewards:

• Starting salary of $107,000 – $130,000/annum dependent on qualifications and experience, with room to grow
• A comprehensive company paid benefit plan through Desjardins Life (at 3 months of service)
• CAAT DBPlus Pension Plan with Contribution Choice and Company Match (at 3 months of service)
• 3 weeks paid vacation
• 10 personal emergency days per year
• Highly engaged workforce and excellent workplace culture
• Diverse and inclusive environment
• Collaborative team
• New, clean and bright facility
  

Ontario One Call is an equal-opportunity employer committed to diversity and inclusion. We are committed to building and maintaining collaborative, caring and positive work environments so that our employees bring their whole selves to work each and every day. We encourage all qualified applicants to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status or disability.

In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.

As a precondition to employment, all potential new employees will be required to provide satisfactory employment references, successfully complete a criminal background check prior to or any time following hire.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.