Can you Provide excellent customer service?

Process orders accurately to tight deadlines?

Follow and improve processes?

Do you speak fluent English and German?

If yes, read on….

We are looking for a Bilingual Customer Service Adviser (English / German) to join our busy team supporting a range of international and UK based customers and ensuring they can “Depend on US”. You will provide an excellent level of customer service and support, and take ownership of all tasks undertaken whilst maintaining excellent working partnerships with both external customers and internal colleagues.

On a daily basis you will:

• Enter, process, revise, expedite and confirm all orders accurately. All orders received by 1pm UK time must be processed for shipment same day.
• Provide necessary documentation to the Warehouse to allow despatch, including updating orders and creating Commercial Invoices as required.
• Process RMA requests, seeking assistance from the Technical Team as appropriate and raising approvals to Customer Service Team Lead for warranty replacements and returns.
• Create and send quotes for calibrations and repairs.
• Process international documentation as required.
• Ensure customers are provided with accurate and timely information and are always dealt with in an efficient and professional manner. All email enquiries must receive a reply within 24 hours.
• Respond to emails and take telephone calls regarding stock availability, promotions, complaints and RMA requests.
• Ensure any significant customer issues are brought to the attention of the Customer Service Team Lead.
• Maintain accurate records and undertake processes within the ERP and CRM systems, including setting up new customer accounts, maintaining and updating existing accounts and creating Sapphire Care Plans.
• Along with the Customer Service Team Leader develop a customer care philosophy that ensures customer satisfaction.
• Undertake all company training courses as required.
• Demonstrate flexibility to perform other tasks if required to help the wider team during holidays/sickness.

About you:

Your ability to communicate effectively in both fluent English and fluent German with colleagues and customers is paramount.

We also require:

• The ability to work accurately at pace.
• An aptitude for listening to customers, understanding and responding to their requirements.
• The ability to manage your workload and prioritise tasks.
• The ability to remain calm under pressure
• A customer centric and solution driven approach
• Someone who takes ownership in everything they do

About us:

Headquartered in the UK, with international offices and an experienced global team, we manufacture and supply a range of industry leading and dependable test equipment that makes our customers’ jobs simpler. With decades of experience, the close-knit team at TREND Networks (Formerly IDEAL Networks) understands the challenges that data cable installers, network technicians and systems integrators face each day, around the world. That’s why we support our customers with an extensive range of innovative data cable and network testing equipment that provides fast, accurate results in all circumstances – even the most difficult ones. Our deeply engrained ‘Depend On Us’ philosophy ensures that our customers know we will always provide the performance and support they need.

Location:

This role is based in High Wycombe at our fantastic company Headquarters.

Application process:

Please submit a full CV. Candidates must have the right to work in the UK please note we do not offer visa sponsorship.