• Perform routine calibration of electronic and fiber optic test equipment following established procedures.
• Diagnose faults with electronic and fiber optic test equipment.
• Repair and calibration of fiber optic fusion splicing equipment.
• Maintain documentation pertaining to the service process.
  

• Responsible for all Calibration/Service and Repair of TREND Networks products.
• Ensure the efficient handling of customer products arriving and leaving the service department.
• Responsible for the creation of required certificates, KPI reports and all other relevant paperwork.
• Fault find (troubleshoot) and repair to component level surface mount and conventional PCB assemblies.
• Fault find (troubleshoot) and repair fiber optic assemblies.
• Coordinate with Production if they are required to repair customer units.
• Schedule work as required to meet customer deadlines. 
• Thoroughly document all work performed on customer’s equipment and log each process stage on the company’s RMA system.
• Prepare service quotes/estimates and invoices.
• Invoice customers for completed work.
• Prepare shipping documentation for outgoing testers and advise tracking information.
• Ensure that all test and calibration equipment is in date in accordance with quality systems.
• Control the spare parts warehouse and ensure business is able to meet customers’ needs.
• Responsible for ensuring RMAs meet company SLAs.
• Maintain an up to date and comprehensive knowledge of the Company’s products.
• Make suggestions and/or recommendations on processes that may lead to departmental improvements.
• Ensure that all activities are undertaken and controlled in accordance with the Quality Management System (QMS).
• Flexibility to perform any other tasks as required for the business
  

Essential

Certified Production Technician (CPT) or equivalent
High School Diploma/GED

Preferable

Soldering certification – IPC-A-610 or equivalent rework/repair certification.

Associates degree in electronics/optical technology or equivalent

Essential

• 2 years’ technical experience in repair and calibration of electronic equipment/instruments or technical experience working within an electronics production environment.
• Experience with optical and fiber optic technologies – fusion splicing Use of an ERP or RMA system
• An understanding of circuit schematics and troubleshooting methods
• Experience with oscilloscope & DMM
• Proficient user of Microsoft Office Packages – Word & Excel
• Ability to inspect and recognize defective products
• Able to demonstrate an understanding of working within a Quality Management System environment

Preferable

• Experience of working in an environment where a physical/technical product is at the core of the business
• Installation/Field work of network cabling test systems.
• Experience of process improvement, LEAN principles, Six Sigma, 80/20 etc.
• Experience with optical power meter and optical light source 

Personal/Professional Skills

Essential

• Excellent problem-solving skills
• Good organizational skills including the ability to prioritize and work calmly under pressure to meet deadlines.
• Patient and methodical approach
• Pro-active, self-motivated attitude to research and learning.
• Ability to build strong relationships with colleagues and customers.
• Ability to adapt to changing requirements and priorities.
• The ability to simplify tasks and identify efficiencies with a continuous improvement mindset.
• Team player with good communication skills in English (written and verbal).
• Focused, organized with attention to detail.
• Ability to work well with teams and on your own
• A flexible approach due to working in a small team.
• Self-confident to take initiative and ask questions
  

Preferable

• Ability to interface with and communicate at all levels both internally and externally.
• Willingness to generate ideas and contribute to the wider team.
• Intuitive/curious/flexible learner.
• Common sense approach with a proactive attitude & determination to succeed